Frequently Asked Questions
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Q: What forms of payments do you accept?
A: I accept credit cards via stripe or Euros. Q: When is my payment due? A: If paying online payment is due in full at least one day prior to first day of service. If paying with Euros payment is due on the first day of service. I can accommodate weekly, every other week or monthly billing cycles depending on your preference. Q: Do you have any specials or give discounts? A: For every new client you refer and mentions you by name, after their first booking, you will receive €20 credit on your TimeToPet account for any future service! No limits so tell all of your neighbors! Multi-Pet Households only pay an additional €1-5 depending on the service! No pet limits, the more the merrier! See complete price list on Home Page. Q: Do you charge extra for holidays? A: Yes, there will be a €10 fee added for services on all US and Austrian National Holidays. Q: What is your cancellation policy? A: I am very lenient and won't charge a cancellation fee as long as it's done before I arrive but I ask that you please give me as much notice as possible. I don't issue refunds but will give you equal credits that never expire to use on your next booking. Q: What is the difference between a Walk and a Drop-In Visit? A: Walks take place while you are working and between 10:00-16:00 weekdays. These include potty breaks and physical exercise either walking or playing in your yard or at the fenced hundezone (if allowed). These can be scheduled as frequently or infrequently as your work schedule demands. Drop-In Visits are scheduled over the weekend, outside of my normal business hours and any other time when you are away traveling. Your pets will stay in your home and I will check in on them as many times as you'd like me to feed, freshen water, give treats, administer medicine, walk, play and cuddle with them and clean up pet messes. Q: Can you care for my cats and other pets too? A. Absolutely! Even though I am allergic to cats, I have lots of experience feeding, freshening water, scooping litter boxes, administering medicine on a timed schedule, finding scared cats that may be hiding and even handling unexpected medical emergencies. In addition I will also clean up any messes/accidents that happen while you are away and make sure your home is well-kept by watering plants, rotating blinds/curtains, bringing in mail/packages, turning lights on/off to your preference as well as temperature control. I will provide you the peace of mind with daily photos of your cats after every single visit. My husband grew up with a cat and is a big fan of all felines. When he is available over the weekends or in the evenings he likes to accompany me and provide the extra cuddly pets and playful games that some cats love, with pet owner permission of course! As far as other small pets go, my professional experience has included a parakeet, a tortoise, a rabbit, fish and shrimps. I am excited to learn and give all of your animals; furry, feathery or scaly the same detailed and thoughtful care that you provide them. Please note on the home page, cats and small pet prices start at a different rate than dogs and I charge per time not per pet if there are multiple. Q. Do you provide boarding, daycare or overnight sitting? A. Unfortunately no, but most pets prefer staying in their own home because it is comfortable and familiar for them, and bonus you won't have to pack up all of their creature comforts for them to stay elsewhere. 24/7 care can actually breed insecurity and separation anxiety. Many independent pets sleep throughout the day and thrive with a structured routine of periodic visits for basic necessities, as well as exercise and loving care which I am happy to provide. Q: What is your inclement weather policy? A: During extreme weather/temperatures, dogs may receive shorter potty breaks and will finish the remainder of their time playing or receiving care inside. During rainy, snowy or cold conditions please leave a coat or drying towel out for your dog and I'd be happy to dress them prior to our walk and dry them off afterwards. Inclement weather may include heavy rain, thunderstorms, high winds, snow, extreme cold (real feel less than 0c) or extreme heat (real feel higher than 37c). Please let me know if you have concerns before the scheduled walk and I can also reschedule your dog for a shorter and cheaper visit or cancel and save your credits for future use. Q: Who can book your pet care services? A: I am only able to provide pet care services to US Embassy personnel and their families stationed in Vienna, Austria. Unfortunately I won't be able to provide pet care services to other Americans, international expats, or local Austrian's due to business license restrictions and tax regulations. |
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